Pelco Developer Network (PDN)

PTZ Troubleshooting when Integrating the DX4700/4800

Use the following list when troubleshooting PTZ issues on the DX4700/4800 (HD/Non-HD) using the PelcoAPI.
  • Check that cameras are configured to be of type PTZ on the DX.
  • Check the table of Velocity Rotation Limits for Pelco camera models.
  • Regarding SOAP commands, do not omit the <translation><x></x></translation> section from a SetVelocity command. The camera may not respond if this section is missing.
  • Additional information regarding PTZ and Pelco cameras may be found on the PositioningControl troubleshooting page.