Pelco Developer Network (PDN)

Can't generate SDK key

Problem with VxSDK Key Generator

I'm trying to start to use VideoXpert SDK. But I'm not able to get VxSDK key using VxSDK Key Generator. I've filled all the fields in the form, but when I click "Generate Key" button nothing happens. How can I get VxSDK key? Thank you for your help.


Hello there!

Sorry you're having trouble with this. I did try it here and had success ... if I tried without any of the fields filled out it provided an error message in a dialog box. That doesn't sound like what is happening here, so it might be something else. I checked it and asked one of our developers, he checked it as well and both of us had success getting Keys properly. We suspect something on the setup side on your PC when you run the generator.

I'd suggest fully uninstalling all versions of the Vx SDK and deleting any leftover files, then reinstalling a fully fresh version and try it out again, please.

Thanks for the anwer. Uninstalling actually helped. It seems, I had installed another version of VX and forgot about it. And now these two versions conflicted.

Great, and sure thing! I'm glad to hear that it is working now.