Pelco Developer Network (PDN)

Issue in adding live feed from camera

I'm trying to add camera to the Pelco VideoXpert. However whenever I try to discover and add camera by IP then it finds the camera but it says unauthenticated and even though I try to authenticate with correct credentials it never passes the authentication.

Is there any special step needed after discover and add?

Please note that same camera works fine with same credentials from VLC player. The Camera provides rtsp stream.

Hello there, thank you for your post.

These forums are intended for use by developers specifically working with the VideoXpert SDK and coding a developed solution using our tools. Please refer to the Code of Conduct for posts on the Forum Code of Conduct and Forum Guidelines for what kinds of posts we expect to answer to and provide help with.

Questions like the ones that you've posted (I'm sorry to say), are outside the scope of support on these forums. Authentication issues with a camera that is being added to VideoXpert using VX Toolbox is outside of the usage of the VX SDK. The best way to get help with the questions like what you posted are to visit Pelco's Support site here: and to email or call our Product Support teams. Please reach out to those teams for further help regarding the problem that you've posted.